Warranty & Returns Policy

Generally, in the unlikely event of a fault, we provide a repair or replacement guarantee. You send the item direct to the manufacturer who will repair or replace or refund the item (at their discretion) and return the item FREE OF CHARGE!

The cost of returning any items are payable by the buyer and at the buyers risk (we recommend getting insurance and tracking details).

Physical damage to a product caused by the buyer invalidates the warranty, opening products up for repair or modify components invalidates the warranty as well as flashing the firmware or using non supplied / approved software.

Goods must be sealed in the original packaging and in a fully resalable "As New" condition. A 25% re-stocking fee will apply to returns to cover the cost of repackaging and general administration involved in dealing with these items.

The refund amount will usually be 75% of your total purchase price. There may be deductions for depreciation if the item is not considered (by us) in a brand new saleable condition.

If you have further questions, below is the specific warranty and return policy direct from the product supplier/manufacturer of this site.

Do all the products come under warranty?

We offer a 12-month warranty for most products, especially if you buy electronic goods, starting from the receipt of your goods.The warranty does not cover driver incompatibility, normal wear and tear, unauthorized firmware upgrade, non-rechargeable batteries, consumables, damaged due to accidents, physical force, water, fire, power surge, acts of God or other misuse.

What is your return policy?

Unless specified otherwise, all products we sell carry a 12-month warranty, including parts and labor. Please contact us for help to troubleshoot the products first. If we believe the product is indeed defective, we will issue you a Return Merchandise Authorization (RMA) no. for returning the items. Items returned without an RMA will not be processed.

Can I return defective items to you?

Yes you can, first, please contact our support team and inform them regarding the defective items, if the items verified to be defective, it will be replaced with the same model or serviced. If original models are not available for replacements, we will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products or ask for refunds.

Items verified to be non-defective will be sent back to buyers and buyers are responsible for the shipping cost. If buyers refuse to pay for the return shipping cost, we reserve the rights to deduct a minimum of 25% restocking fee before issuing a partial refund. Shipping costs are non-refundable in any circumstances.

When will you refund me the return shipping cost?

The return shipping cost will be refunded within 10 working days after we have received the items and verified that they are significantly not as described or the product is defective.

If the original payment is made using PayPal or credit card, refund will be made via the same way.

If the payment is made using Western union, wired Transfer (T/T) or other means, refund will be made less any fees.

What is your procedure for returning goods?

Please follow the following steps to return goods:

1. Buyers open a support ticket with detailed information including order number, product model number, nature of the problem, and a step-by-step description of how to reproduce the problems.
2. We offer technical help and possible solutions. If the issues are not resolved, we will issue a Return Merchandize Authorization (RMA) and provide a return slip for enclosing with the returning goods.
3. Buyers follow the instructions on the return slip and immediately return the items by normal post office airmail. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included or as advised in the RMA by our support staff.
4. Once we receive the returned goods, we inform buyers and clarify options for replacement / service / refund if available.
5. We check the goods to verify the claim. Replacements or serviced items are shipped back to buyers via regular air mail, with full tracking details provided.

Attention: The returned products must be received by us within 30 days from the date the RMA is issued. We do not offer warranty for return product if it is received beyond the return period, not in original brand new condition, or has any part missing.

Suggestion: For valuable items, we suggest buyers to purchase insurance in case the items are damaged or lost during the shipment. We are not responsible for any damage or lost during the return shipment to us.

RMA (Return Merchandise Authorization) Policy and Procedure

As this site sells products from different manufacturers & distributors in China, all RMAs must be pre-authorized by customer service personnel and accompanied by a corresponding RMA number and completed RMA form. Certain conditions MUST be met before they will issue an RMA number.

The first thing to do is to contact us or email support@onlinegpsnavigation.com and get authorization to return your product. They will issue you an RMA number and detailed instructions on the procedure to follow.

Before returning any item, you must contact us if we contacted the Technical Support Department for a Return Merchandise Authorization number (RMA). Please have your Item Number and Invoice Number available. Technical Support of the distributor/manufacturer will be 24 hours, 365 days.

All returns must have an RMA number issued prior to acceptance of returned product returned. We will be expected to complete an RMA form only after we have received an authorization number from their Technical Support Department. Technical Support Rep. will send them the RMA form either through fax or email. RMA forms should be completed in the entirety to insure prompt service.

RMA shipments received MUST have an RMA number clearly visible on outside of the package and include a packing list with a copy of the original invoice, unopened or it may be refused. Shipping charges are not refundable.

Their standard policy for returnable products (hereinafter mentioned as RMA Returns) is for repair/replacement only. No credits or refunds provided.

As advertised, they offer replacement of defective products for varying time periods depending on product. Replacement is NOT OFFERED for inability of customer to install a working computer peripheral.

The RMA Returns must then be returned to the distributor/manufacturer within ten (10) days after the RMA number has been issued. Returns made after this period will be subject to a (15%-25%) restocking fee.

All Returns MUST BE PACKAGED IN ITS ORIGINAL BOX AND PACKAGING MATERIAL THAT IT WAS RECEIVED IN. Should the product be returned to the supplier and its received without it is original box and packaging, your warranty will be void.

The RMA Returns must be the product of the specified distributor/manufacturer, the product specified on the RMA form. Otherwise the RMA will be void and product will be returned.

Upon receipt of RMA Returns, the supplier will verify with the customer the RMA products received are those as specified on the RMA form.

-- The RMA Returns is to be packed in original condition including packaging, documentation, manuals, and accessories.

Returns that do not include all the accessories may be returned to the customer and charged on a per item basis. No exchanges will be authorized for any packages returned without an RMA number from the distributor/manufacturer. The customer assumes responsibility for product until receipt at the distributor/manufacturer shipping via an insurable carrier is recommended. Any unauthorized shipping charges will be billed to the customer or shipment will be refused.

The particular distributor/manufacturer will provide replacements for all units found to be defective due to materials or workmanship. All returns will be processed after they arrive in our warehouse and will be fully inspected before an exchange is issued. The customer will be notified of the finish status of the product before it is returned.

Any product found to be damaged through misuse, abuse or negligence is not eligible for warranty replacement.

Under normal operation, RMA Returns will be repaired/replaced with new parts within 10 days after receipt at the supplier then returned to customer.

WARNING: If you send in your product without prior authorization they will not repair your product! Instructions given by customer service regarding your RMA must be closely followed to ensure we receive your package and know what it is when it gets here. DO NOT, UNDER ANY CIRCUMSTANCE, RETURN ANY ITEM, FOR ANY REASON, WITHOUT GETTING PRIOR AUTHORIZATION! UPON OUR AUTHORIZATION WE WILL ISSUE YOU AN RMA NUMBER.

RMA Procedures:

A. Defective Item

B. Repair Required

A. Defective Item:

1. We can Contact them by phone or through their online support or email and get authorization to return your product. They will then issue you an RMA number and detailed instructions on the procedure to follow.
2. If you have received an item that you believe is defective please follow the directions below:
3. • Read the manual or any instructions that have come with the item and follow any suggestions it provides.
   • Phone or email us and, depending on the product, we may go through some troubleshooting with you.
4. If the item is found to be defective and it has been less than 30 days since the purchase date we may replace the product.
5. The return must be well-packed in its original packaging and sent back via a traceable method. You are responsible for the initial return shipping cost. In certain cases we may issue you a credit or refund for your return shipping cost (please FAX or email a copy of the shipping receipt to us along with your original order number and RMA number). If the item is lost or damaged in shipping we cannot be held responsible so please purchase insurance.
6. When we receive the defective item we will inspect it and replace or repair the product.
7. We will notify you by telephone or email when the item has been received, inspected, and reshipped. Please note that we accept and work on orders, repairs, and returns in the order that we receive them. Thank you for your patience.

B. Repair Required:

1. Contact us or email and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.
2. If your product requires repair please email and one of our technicians may be able to go through some troubleshooting with you. If it is determined that the product needs to be returned to us for repair, we will issue you an RMA number.
3. You are responsible for shipping the return to us and for the shipping cost to send it back to you. If we incur any costs upon delivery, they will be charged to you as well.
4. Upon receipt of the item we will examine the problem and determine what repairs are needed. At that point we will contact you by telephone or email to let you know what the approximate repair charges will be. If you approve of the charges we will go ahead and repair the problem and create a new order with the new fee.
5. We accept and work on orders, repairs, and returns in the order that we receive them, so there is no guaranteed time frame for completing your repair (we will do our best to get your item returned to you as soon as possible). Thank you for your patience.

Track your RMA

To inquire about a return you sent in with your authorized RMA number please contact us or or email support@onlinegpsnavigation.com with your RMA number in the subject line.